SAMPLE INFORMATION-TECHNOLOGY-MANAGEMENT QUESTIONS | INFORMATION-TECHNOLOGY-MANAGEMENT VALID EXAM ONLINE

Sample Information-Technology-Management Questions | Information-Technology-Management Valid Exam Online

Sample Information-Technology-Management Questions | Information-Technology-Management Valid Exam Online

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Tags: Sample Information-Technology-Management Questions, Information-Technology-Management Valid Exam Online, Information-Technology-Management Exam Pattern, Information-Technology-Management Valid Exam Review, New Information-Technology-Management Exam Dumps

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WGU Information Technology Management QGC1 Sample Questions (Q59-Q64):

NEW QUESTION # 59
An inventory manager is using a company's customer relationship management (CRM) system to determine how much inventory to pre-order for an upcoming sales promotion.
Which phase of CRM does this describe?

  • A. Predicting
  • B. Defining
  • C. Reporting
  • D. Analyzing

Answer: A

Explanation:
* Understanding CRM Phases:
* CRM systems encompass phases such as reporting, analyzing, and predicting to support business operations and decision-making.
* Thepredicting phaseuses historical data to forecast future trends, behaviors, or requirements.
* Application in the Scenario:
* The inventory manager is using CRM data to forecast how much inventory to pre-order for a sales promotion, aligning with the predicting phase.
* This involves evaluating past sales trends and customer behaviors to anticipate demand.
* Why Other Options Are Incorrect:
* Option B (Defining):This phase does not exist in CRM processes.
* Option C (Reporting):Reporting provides data summaries but does not forecast future needs.
* Option D (Analyzing):Analyzing focuses on identifying patterns but stops short of prediction.
References:
* CRM Process Phases - Gartner
* "Predictive Analytics in CRM" - Salesforce


NEW QUESTION # 60
What happens during the design phase of the systems development life cycle (SDLC)?

  • A. End-user business requirements are identified, and project goals are refined into defined functions and operations.
  • B. A high-level strategy and goals for an intended project are established.
  • C. Full descriptions of the desired features and operations of the system are established.
  • D. Requirements from business stakeholders and subject-matter experts are identified.

Answer: C

Explanation:
* Design Phase in SDLC:
* During thedesign phase, detailed descriptions ofsystem features and operationsare developed.
This includes creatingarchitectural diagrams, prototypes, and technical specifications.
* Key Activities in the Design Phase:
* Translating business requirements into technical blueprints.
* Defining user interfaces, workflows, data structures, and system behavior.
* Incorrect Options Analysis:
* B. High-level strategy and goals:Refers to the planning phase.
* C. Requirements identification:Part of the analysis phase.
* D. Refining project goals:Occurs during analysis, not design.
References and Documents of Information Technology Management:
* "System Design Practices in SDLC" (TechRepublic).
* ITIL Technical Design Framework (Axelos).


NEW QUESTION # 61
What are two purposes of the IT Strategy Board in any organization? Choose 2 answers.

  • A. Recognize the possibility of budget overages before they occur
  • B. Oversee hiring to enhance the implementation of future improvements
  • C. Recommend opportunities and actions to benefit the organization
  • D. Report IT issues to the CIO as they arise and implement the ClO's solutions
  • E. Discover and review development in information technology

Answer: C,E


NEW QUESTION # 62
Which type of artificial intelligence should it use to meet this goal?

  • A. Fuzzy logic
  • B. Genetic algorithm
  • C. Intelligent agent
  • D. Neural network

Answer: A

Explanation:
Fuzzy logic is an artificial intelligence approach used to handle uncertainty and imprecise data. It is particularly useful for analyzing subjective financial values such as goodwill, brand value, and customer perception, which do not have precise numerical definitions. Unlike traditional Boolean logic, fuzzy logic allows partial truth values between 0 and 1, making it ideal for financial analysis where subjective judgments play a role.
References:
* Zadeh, L. A. (1965). "Fuzzy Sets". Information and Control, 8(3), 338-353.
* Ross, T. J. (2004). Fuzzy Logic with Engineering Applications. John Wiley & Sons.


NEW QUESTION # 63
What is the role of executive sponsors in a project?

  • A. Collaborating with project staff to ensure their own interests are represented
  • B. Tracking to ensure all key project milestones are completed on time
  • C. Providing financial resources for a project
  • D. Defining and developing the project plan

Answer: C


NEW QUESTION # 64
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